hello55: Terms & Conditions
Acceptance of These Terms
By registering an account, logging in, or using any part of the hello55 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of them, please do not use this site.
These terms form a binding agreement between you and hello55. They apply to all games, bonuses, promotions, payment transactions, and support interactions. Using hello55 on a mobile device or through the hello55 App does not change which rules apply — the same terms govern all channels.
Who Can Use hello55
You must be at least 18 years old to open an account or place any wager on hello55. We do not knowingly allow minors to register, and we reserve the right to request proof of age at any time. Any account found to belong to a person under 18 will be closed immediately and any winnings forfeited.
You must also be legally permitted to participate in online gaming in the jurisdiction where you reside. It is your responsibility to check the laws that apply to you before you register. hello55 is intended for players in Bangladesh and targets users who transact in BDT via bKash, Nagad, Rocket, Upay, or bank transfer.
Account Rules
One account per person
Each person may hold only one hello55 account. Creating duplicate accounts — whether under the same name, the same payment method, the same device, or the same IP address — is a breach of these terms. Duplicate accounts will be closed and any associated balances forfeited.
Accurate registration details
You must provide your real name, date of birth, and a valid mobile number when you register. hello55 will use these details to verify your identity before processing withdrawals. Providing false information is grounds for immediate account suspension.
Keeping your account secure
Your password and login credentials are your responsibility. Do not share them with anyone. hello55 will never ask for your password by chat or email. If you believe your account has been accessed by someone else, contact our 24/7 live chat support immediately.
Deposits and Payments
The minimum deposit at hello55 is ৳500. We accept bKash, Nagad, Rocket, Upay, and bank transfer. Deposits made via bKash or Nagad typically arrive in your account within 2 minutes.
All deposits must come from a payment account registered in your own name. Third-party deposits — where someone else sends money on your behalf — are not permitted and may result in account suspension pending investigation. hello55 does not charge a fee for standard deposits, but your mobile banking provider may apply their own charges.
Withdrawals and KYC
Minimum and maximum amounts
The minimum withdrawal is ৳1,200 per request. The maximum you can withdraw in a single day is ৳145,000. Standard withdrawals are processed within 35 minutes after your request is approved.
Identity verification before your first withdrawal
Before we process your first withdrawal, hello55 requires you to complete KYC (Know Your Customer) verification. You will need to submit one of the following documents: National ID Card (NID), Passport, or Driving Licence. Our team reviews submitted documents within 2 hours during normal operating hours. If additional documents are needed, our support team will reach out via live chat.
First-time withdrawal processing
Your very first withdrawal may take up to 6 hours while our compliance team completes their initial review. After that, standard 35-minute processing applies.
Withdrawal conditions
Withdrawals will not be processed while there is a pending bonus playthrough requirement on your account. You must complete the required wagering before requesting a withdrawal. Any attempt to withdraw while active bonus conditions apply may result in the bonus amount being removed from your balance.
Bonuses and Promotions
hello55 offers a first deposit bonus of 125% up to ৳15,500. All bonuses are subject to a wagering requirement of 24× the bonus amount before any winnings derived from bonus funds can be withdrawn. Bonus validity is 7 days from the date of issue.
Bonuses are issued to one account per household, device, and payment method. Using multiple accounts or coordinating with other players to exploit bonus offers constitutes bonus abuse and will result in the cancellation of the bonus and may lead to permanent account closure.
Reload bonuses of 15% and daily cashback of 1.7% are available to eligible accounts. The same 24× wagering requirement applies to reload bonus winnings. Cashback is credited as bonus funds, not as withdrawable cash.
Referral bonuses of ৳275 per qualified referral are paid after the referred player makes their first qualifying deposit and completes the minimum activity threshold. hello55 reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
Gameplay and Fair Use
hello55 hosts games from providers including Red Tiger, Pragmatic Play, Ezugi, Playtech, JDB, and Evolution. Each game is governed by its own rules and RTP (return-to-player) rate, which is displayed in the game information panel before you start.
Game outcomes are determined by certified random number generators (RNG). hello55 does not influence game results after they are launched. If you experience a disconnection during a game round, the round will be completed according to the game provider's protocol, and results will be settled when you reconnect.
Minimum and maximum bet limits vary by game. For example, Andar Bahar by Red Tiger accepts bets from ৳2 to ৳50,000, while European Roulette Pro by Pragmatic Play runs from ৳10 to ৳5,000. Check the game details before placing your bets.
Conduct We Do Not Allow
- Using automated software, bots, or scripts to interact with any part of the platform
- Colluding with other players in live casino or card games
- Exploiting software errors or bugs — these must be reported to support immediately
- Attempting to launder money or use hello55 for any financial crime
- Registering on behalf of another person or allowing others to operate your account
- Using VPNs or proxies to disguise your location or circumvent restrictions
- Posting abusive, threatening, or discriminatory messages in live chat
Violation of any of the above will lead to account suspension, forfeiture of balances, and may be reported to relevant authorities where required by law.
Limitation of Our Liability
hello55 provides its services on an "as is" basis. We do not guarantee uninterrupted access to the platform. We are not liable for losses caused by internet outages, third-party payment failures, or circumstances beyond our reasonable control.
Our total liability to you in connection with any claim arising from your use of hello55 is limited to the net deposits you have made in the 30-day period immediately preceding the claim. We are not liable for any indirect, consequential, or punitive losses.
Responsible Gaming Commitments
hello55 takes responsible gaming seriously. If you feel that your gambling is becoming a problem, you can request a voluntary account self-exclusion or deposit limit through our 24/7 live chat. We will process self-exclusion requests within 24 hours.
Players who self-exclude may not open new accounts during the exclusion period. If you attempt to register a new account while excluded, it will be closed and any deposits returned. We also offer reality-check reminders and session time limits on request.
Gambling should be entertainment, not a way to earn money or escape problems. If you need support, please speak to a qualified counsellor. 18+ · Play Responsibly.
When These Terms Change
hello55 may update these Terms & Conditions from time to time to reflect changes in our services, payment methods, or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page and notify active users via a site notice.
Continuing to use hello55 after a change has been posted means you accept the revised terms. If you do not agree with the updated terms, you must stop using the platform and may request account closure via live chat.
How to Reach Us
For any question about these Terms & Conditions, please contact the hello55 support team through our 24/7 live chat, available from every page on the site. Our team responds in English and can assist with account queries, bonus questions, and withdrawal concerns.
For formal disputes, you may also submit a written complaint via live chat, and a senior member of our team will respond within 48 hours with a written resolution or escalation path.