This Privacy Policy explains how hello55 collects, uses, stores, and protects the personal information of players and visitors in Bangladesh. By registering an account or continuing to use hello55, you agree to the practices described here. If anything is unclear, our 24/7 live chat team is ready to help.
Who Operates hello55
hello55 is an online gaming platform accessible at hello55.lat. We provide slots, live casino tables, card games, fishing arcade games, and sports betting to players who meet the age and eligibility requirements in their jurisdiction. All data processing described in this policy is carried out by the hello55 operating entity responsible for the platform.
Information We Collect
We collect only the information needed to operate your account safely and comply with responsible-gaming and anti-fraud obligations. The table below shows the main categories.
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | At registration and KYC verification |
| Contact | Mobile number (required for bKash/Nagad), registered address | At registration |
| Financial | Deposit and withdrawal transaction records, payment method used (bKash, Nagad, Rocket, Upay, Bank Transfer) | Each transaction |
| Gameplay | Bet history, game sessions, bonus usage, win/loss records | During active play |
| Device & Technical | IP address, device type, browser version, app version (hello55 App v3.4.13) | On every visit or login |
| Communications | Live chat transcripts, support ticket content | When you contact us |
We do not collect sensitive categories such as racial origin, political opinions, or health data. We do not buy marketing lists or obtain your data from unrelated third parties.
Why We Use Your Information
Running your account
We need your identity and contact details to open an account, process deposits (minimum ৳500) and withdrawals (minimum ৳1,200, typically completed in 35 minutes), and send transaction confirmations. Without this, the service cannot function.
KYC and fraud prevention
Before your first withdrawal, hello55 verifies your identity using one of the following documents: National ID Card, Passport, or Driving Licence. The review normally completes within 2 hours. This protects both you and the platform from fraud and money laundering.
Bonuses and VIP programme
We use gameplay and deposit data to calculate your bonus eligibility (such as the first-deposit welcome bonus), daily cashback, and your VIP tier. These calculations are automated but can be reviewed by our support team if you raise a dispute.
Responsible gaming
Gameplay patterns help us identify signs of problem gambling. If we detect unusual activity, we may contact you proactively or apply cooling-off tools as described in our Responsible Gaming page.
Legal obligations
We are required to retain certain financial records for compliance purposes. We share transaction data with payment processors only to the extent necessary for each transaction.
When We Share Information
hello55 does not sell your personal data to advertisers or data brokers. We share information only in these specific situations:
- Payment processors — bKash, Nagad, Rocket, Upay, and bank partners receive only the data needed to complete a transaction (amount, your registered mobile number or account reference).
- Game providers — Pragmatic Play, Evolution, Playtech, Ezugi, Red Tiger, and JDB receive anonymised session tokens. They do not receive your name or financial details.
- Legal authorities — We disclose data when required by a valid court order or regulatory demand. We will notify you unless prohibited by law from doing so.
- Service providers — Our cloud infrastructure, live chat, and fraud-detection partners process data under strict data-processing agreements and are not permitted to use it for their own purposes.
Cookies and Tracking
hello55.lat uses the following types of cookies and similar technologies:
- Essential cookies — Keep you logged in, maintain your session, and remember game state. You cannot opt out of these without losing access to the platform.
- Analytics cookies — Help us understand which pages and games are most popular so we can improve the experience. Data is aggregated and not linked back to your name.
- Preference cookies — Remember settings such as language preference and your last-used payment method.
You can clear cookies at any time through your browser settings. Clearing essential cookies will log you out. The hello55 App (Android, minimum Android 7.0, 45 MB) uses local storage rather than browser cookies for session management.
How Long We Keep Records
We hold your data only for as long as necessary for the purpose it was collected, or as required by our legal obligations:
- Active account data — retained while your account is open and in use.
- Transaction and financial records — kept for a minimum of five years after the transaction date to meet anti-money-laundering requirements.
- KYC documents — retained for five years after account closure.
- Live chat transcripts — stored for up to 24 months for quality and dispute-resolution purposes.
- Device and technical logs — retained for up to 12 months, then automatically deleted.
When retention periods expire, data is securely deleted or permanently anonymised so it can no longer be linked to you.
Your Rights Over Your Data
Regardless of where you are in Bangladesh, you have the following rights with respect to data hello55 holds about you:
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to fix inaccurate or incomplete information.
- Deletion — Request deletion of your data where there is no legitimate legal reason for us to continue holding it. Note: we cannot delete financial records still within the mandatory retention window.
- Restriction — Ask us to pause processing while a correction or objection is under review.
- Objection — Object to processing based on our legitimate interests (for example, direct marketing).
- Portability — Receive your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, contact us via 24/7 live chat. We will respond within 30 days. Identity verification is required before we action any request.
Security Measures
hello55 uses industry-standard SSL/TLS encryption on all data transmitted between your device and our servers. Account access is protected by password hashing, and financial transactions are processed over encrypted channels. Our team monitors for suspicious login patterns and will lock an account and alert you if unusual access is detected.
No system is completely immune to breaches. If a breach occurs that is likely to affect your rights, we will notify you within 72 hours of becoming aware, describe the nature of the breach, and explain the steps taken to contain it.
Players Under 18
hello55 does not knowingly collect data from anyone under 18. Registration requires a date of birth, and KYC verification confirms age using official documents. If we discover that a person under 18 has opened an account, we will immediately close it, refund net deposits where applicable, and delete all associated personal data. If you believe a minor has accessed our platform, please notify us via live chat immediately.
Updates to This Policy
We review this Privacy Policy periodically and update it when our practices or applicable rules change. When we make material changes, we will display a clear notice on the hello55 platform at least 14 days before the new version takes effect. The "Last updated" date at the top of this page always reflects the current version. Continuing to use hello55 after the effective date means you accept the updated policy.
Get in Touch
If you have questions about this policy, want to exercise a data right, or want to raise a complaint about how hello55 has handled your information, please reach us through our 24/7 live chat inside the platform or app. Our support team will log your request and escalate it to the data team if needed. We do not handle privacy requests by email to avoid interception risks.
Complaints not resolved to your satisfaction can be escalated to the relevant supervisory authority in your jurisdiction.