hello55 Responsible Gaming
Gaming should be entertainment, not a source of financial stress. This page explains how hello55 supports safe play and what tools you can use to stay in control.
Our Commitment to Safe Play
hello55 treats responsible gaming as a core part of how we operate, not an afterthought. We believe that every player in Bangladesh deserves clear information and practical tools so they can make informed decisions about how they spend their time and money on the platform.
Our responsible gaming programme covers three areas: prevention (helping players understand the risks before problems develop), intervention (account tools that let players set their own boundaries), and support (connecting players who need help to qualified organisations). All three are available to every registered account holder, free of charge, without any effect on your bonus eligibility.
hello55 does not send promotional messages to players who have activated any responsible gaming tool. If you have set a deposit limit or cooling-off period, you will not receive bonus emails or push notifications during that period.
Age Restriction Policy
You must be at least 18 years old to register and play on hello55. This is a firm requirement. During KYC verification, we check your National ID Card (NID), Passport, or Driving Licence to confirm your date of birth. Any account found to belong to a person under 18 is closed immediately and all funds are returned, minus any winnings generated.
If you share a device with someone under 18, enable device-level parental controls or log out of hello55 after every session. Do not share your login credentials.
If you suspect a minor has accessed a hello55 account, contact our 24/7 live chat immediately. We will freeze the account pending investigation and act within two hours.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. The following signs may indicate that play has moved beyond entertainment. If two or more apply to you, we recommend using the account tools below or speaking to a support service.
- You spend more money on gaming than you planned and feel frustrated when you try to stop.
- You chase losses — placing bigger bets to recover money you have already lost.
- Gaming takes time away from work, family, or other responsibilities.
- You hide gaming activity or the amount you spend from people close to you.
- You borrow money or use rent or food money to fund gaming sessions.
- You feel anxious, restless, or irritable when you are not playing.
- You continue playing even after deciding to stop, or after a significant loss.
Experiencing one or two of these on occasion does not mean you have a gambling disorder. But a pattern across several sessions is worth taking seriously. Use the tools below before the pattern becomes harder to break.
Account Tools You Can Use Right Now
hello55 provides several self-management tools directly inside your account dashboard. All changes take effect within two minutes of submission. Increases to limits require a 48-hour cooling period before they activate; decreases take effect immediately.
| Tool | What It Does | Takes Effect |
|---|---|---|
| Daily Deposit Limit | Caps how much you can deposit in a single calendar day. Minimum cap: ৳500. | Immediately |
| Weekly Deposit Limit | Caps total deposits across a rolling 7-day period. | Immediately |
| Monthly Deposit Limit | Caps total deposits across a rolling 30-day period. | Immediately |
| Session Reminder | Sends an in-app alert after a set number of hours in an active session (1–8 hours). | Immediately |
| Cooling-Off Period | Temporarily suspends your ability to deposit for 24 hours, 7 days, or 30 days. You can still withdraw your balance. | Immediately |
| Self-Exclusion | Closes your account for a fixed period (3 months, 6 months, 1 year) or permanently. See the section below for full details. | Within 24 hours |
To access these tools, log in to your hello55 account, go to Account Settings → Responsible Gaming. All tools are available on both the website and the hello55 app (version 3.4.13 and later on Android 7.0 or above).
Self-Exclusion: How It Works
Self-exclusion is the strongest account tool hello55 offers. It is designed for players who feel they need a longer break or want to stop gambling entirely for a defined period.
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Request exclusion in writing
Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact 24/7 live chat. State the duration: 3 months, 6 months, 1 year, or permanent.
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Withdraw your remaining balance
Before the exclusion is confirmed, hello55 will prompt you to request a withdrawal. The minimum withdrawal is ৳1,200 and processing takes up to 35 minutes via bKash, Nagad, or Rocket.
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Account is locked within 24 hours
Once confirmed, your account is locked. You will not receive any promotional communications. Marketing suppression is applied within two hours of confirmation.
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Reopening after the exclusion period
For 3-month, 6-month, and 1-year exclusions, you must contact live chat to lift the restriction after the period ends. This is a deliberate step — it does not unlock automatically. For permanent exclusion, re-opening is not available.
During a self-exclusion period, hello55 will reject any new account registrations from your verified identity details (NID number or mobile number). If you try to register with a different email, we will close the new account once the match is identified.
Deposit and Spending Limits
Setting a deposit limit is the most effective early step you can take to keep gaming affordable. hello55's minimum deposit is ৳500. You can set a daily, weekly, or monthly cap anywhere above that floor. Here are some practical examples:
- If your monthly entertainment budget is ৳3,000, set a monthly deposit limit of ৳3,000. Once reached, no further deposits process until the month resets.
- If you tend to play longer on weekends, set a weekly limit that reflects what you are genuinely comfortable losing — not what you hope to win back.
- Combine a deposit limit with a session reminder (for example, a 2-hour alert) to manage both money and time in the same session.
Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and Bank Transfer. You cannot exceed your chosen cap by switching between payment channels.
Where to Get Help
hello55's 24/7 live chat can connect you to our responsible gaming team at any time. The team can apply any account tool on your behalf, answer questions about your gaming history, or provide referrals to external support organisations.
If you would prefer to speak to someone outside the platform, the following types of organisations offer confidential support for people affected by problem gambling. Search for them directly — hello55 does not affiliate with or endorse any third-party organisation:
- Mental health helplines — several operate in Bangladesh on a 24-hour basis and handle gambling-related distress alongside other mental health concerns.
- Self-help groups — peer support groups for people recovering from problem gambling meet both in person and online.
- Family support services — if someone close to you has a gambling problem, family counselling services can help you understand and respond constructively.
To contact hello55's responsible gaming team directly, open a live chat session and type "Responsible Gaming" as your first message. You will be connected to a trained team member, not a general support queue.
Questions Players Ask Us
Can I set a deposit limit without closing my account?
Yes. Deposit limits are independent of account status. You can set a daily, weekly, or monthly cap and continue playing within that cap. Your account stays open and your bonuses remain valid. Go to Account Settings → Responsible Gaming to set limits at any time.
Does a cooling-off period cancel my active bonus?
A cooling-off period suspends your ability to deposit; it does not automatically forfeit an active bonus. However, if the bonus has a wagering deadline and you cannot complete it within the remaining time because of the cooling-off period, the bonus will expire. Check the bonus terms in your account before activating a cooling-off period.
What happens to my balance if I self-exclude?
Before your self-exclusion is confirmed, hello55 prompts you to withdraw your available balance. The minimum withdrawal is ৳1,200. Withdrawals are processed via bKash, Nagad, Rocket, Upay, or Bank Transfer and typically arrive within 35 minutes. Any balance that you do not withdraw before the account locks remains in the account and is accessible if the exclusion is lifted (not applicable for permanent exclusion).
Can I increase my deposit limit after I set it?
Yes, but increases require a 48-hour waiting period before they take effect. This cooling period is intentional — it gives you time to reconsider. Reductions to your limit take effect immediately, with no waiting period.
How do I check my gaming history?
Log in to hello55 and go to Account → Transaction History or Account → Game History. You can filter by date range, game type, and payment method. If you need a detailed statement for a specific period — for example, to review total deposits over a month — contact live chat and we will prepare one for you.
Is the responsible gaming section available on the hello55 app?
Yes. All responsible gaming tools are available in the hello55 Android app (version 3.4.13, 45 MB, requires Android 7.0 or above). Navigate to Profile → Account Settings → Responsible Gaming inside the app. You can download the app free from the App page.
Ready to play within your limits? Create a hello55 account and set your deposit cap before your first session — or return to the homepage to explore games and promotions.